Refund and Returns Policy
Shipping and Returns Policy for www.holz-audio.com Effective Date: 1.11.2023 Shipping Policy We are pleased to offer free standard shipping on all orders with no minimum purchase requirement. We strive to dispatch orders promptly and efficiently. However, dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Delivery Once your order is placed, you will receive an email confirmation with your shipping details and the expected delivery date. We aim to deliver within the estimated timeframe, but delays can occur due to unforeseen circumstances. You will be notified about the delivery time, since our products are made to order. If you have any other inquiries, contact us in advance. International Shipping Currently, we ship to select international destinations. International shipments may be subject to import taxes, customs duties, and fees levied by the destination country, all of which are the responsibility of the recipient. Cancellations If you wish to cancel your order, please contact us immediately. Once an order has been dispatched, it cannot be canceled, and the return policy will then apply. Returns We accept returns within 30 days of receipt, provided the item is unused, in its original packaging, and with all tags attached. To initiate a return, please contact us at the details provided in the Contact Us section. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the contact provided below. Return Shipping To return your product, you should mail your product to the address provided by us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us For more information about our shipping and returns policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [Insert Contact Email] or by mail using the details provided below: Andrej Holc s.p. Mavsarjeva cesta 10, 1357 Notranje Gorice By making a purchase on our Site, you agree to this Shipping and Returns Policy.